Forum Discussion

BEBARONSAS's avatar
BEBARONSAS
New Contributor
22 hours ago

Lines instead of screen on mobile app

Hi everyone

One of our customers reported to us that the display on mobile app (Samsung phone) is completely unreadable like this screenshot.

The remote screen is OK for us on mobile app and desktop version.

We have already updated the mobile app.

Thanks in advance for your help.

Loïc

  • KateG's avatar
    KateG
    GoTo Moderator
    10 hours ago

    Hi BEBARONSAS,

    Nice to see you. Have you tried changing the display color quality?

    To do this, turn off the display accelerator in the LogMeIn control panel > Options > Preferences > uncheck display accelerator.

    Steps are in this article.