Forum Discussion

Mlukay's avatar
Mlukay
Active Contributor
2 years ago

LMI Desktop Client Connection Error - The connection with the server was reset (12031)

LogMeIn Desktop Client is not allowing anyone in the org to get to credentials screen on windows domain joined laptop. I reviewed the logs of the application and received this error:   2023-08-14 1...
Windows
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Mlukay, welcome to the community.

 

When I have see error 12031 before, it was related to the TLS encryption settings of the computer. 

 

In Windows:

 

1. Open the Control Panel
2. Click Internet Options
3. Click the Advanced tab
4. Scroll down to the Security section
5. Check the boxes next to Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2
6. Click Apply
7. Click OK

  • Mlukay's avatar
    Mlukay
    Active Contributor
    2 years ago

    Those settings were already checked on my computer internet options settings: