Forum Discussion

RafaGallardo's avatar
RafaGallardo
New Contributor
4 years ago
Solved

Local keyboard and mouse do not respond

I have a Windows 10 with LogMein Pro that, when it locks due to inactivity, once you try to unlock it locally, the keys do not respond. However, you connect to it via LOGMEIN and the keyboard and mou...
  • RafaGallardo's avatar
    RafaGallardo
    4 years ago

    Thank you. I have reinstalled LOGMEIN and, so far, it has not happened again.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

RafaGallardo  There aren't any known issues like the one you describe.  Is this the only PC that's affected?  If so, have you already re-installed the endpoint there? 

  • RafaGallardo's avatar
    RafaGallardo
    New Contributor
    4 years ago

    Thank you. I have reinstalled LOGMEIN and, so far, it has not happened again.

    • Jamie1987's avatar
      Jamie1987
      New Contributor
      3 years ago

      I am having a similar issue. My keyboard seems to simply disconcect when I work with my mouse.  I have to minimize and reopen Logmein to get it going again, and sometimes it still doesn't boot back up.

      This is aggravating when it comes to emails, but I spend most of my time in adobe programs (very mouse/keyboard heavy programs) and am basically unable to get my work done.

      • KateG's avatar
        KateG
        GoTo Manager
        3 years ago

        Hi Jamie1987 welcome to the GoTo Community, did you try the solution, to reinstall?