Forum Discussion

RafaGallardo's avatar
RafaGallardo
New Contributor
4 years ago

Local keyboard and mouse do not respond

I have a Windows 10 with LogMein Pro that, when it locks due to inactivity, once you try to unlock it locally, the keys do not respond. However, you connect to it via LOGMEIN and the keyboard and mou...
  • RafaGallardo's avatar
    RafaGallardo
    4 years ago

    Thank you. I have reinstalled LOGMEIN and, so far, it has not happened again.

AshC's avatar
AshC
Retired GoTo Contributor

RafaGallardo  There aren't any known issues like the one you describe.  Is this the only PC that's affected?  If so, have you already re-installed the endpoint there? 

RafaGallardo's avatar
RafaGallardo
New Contributor
4 years ago

Thank you. I have reinstalled LOGMEIN and, so far, it has not happened again.

  • Jamie1987's avatar
    Jamie1987
    New Contributor
    2 years ago

    I am having a similar issue. My keyboard seems to simply disconcect when I work with my mouse.  I have to minimize and reopen Logmein to get it going again, and sometimes it still doesn't boot back up.

    This is aggravating when it comes to emails, but I spend most of my time in adobe programs (very mouse/keyboard heavy programs) and am basically unable to get my work done.

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Hi Jamie1987 welcome to the GoTo Community, did you try the solution, to reinstall?

      • Jamie1987's avatar
        Jamie1987
        New Contributor
        2 years ago

        I did - The issue is specific to when I am swapping between my keyboard, and mouse - I also thought it might be my mouse configurations, but that did not help either. 

         

        At quite a loss.