Forum Discussion

Sean17's avatar
Sean17
Active Contributor
7 months ago

Log Me In will not install

Computer ran LogMeIn before but, no longer working. Did multiple reinstall attempts and errors that come up are:   "Windows Requires a digitally signed driver" Driver: Logmein RFS Drivemap Driver ...
Windows
  • GlennD's avatar
    GlennD
    7 months ago

    Sean17 Can you please check if this update is installed? https://catalog.update.microsoft.com/search.aspx?q=4474419 

     

    We have identified an issue with the Kernel Information Provider Driver specifically, and we are working on a fix for it. I will contact you directly when we have a new build that you can test.

     

GlennD's avatar
GlennD
GoTo Manager
7 months ago

Hi Sean17, welcome to the community.

 

Can you provide some more details about the computer, what version of Windows does it run?

 

  • Sean17's avatar
    Sean17
    Active Contributor
    7 months ago

    WS7 - Windows Embedded Standard. 

    Worked fine for many years and now will not reinstall. 

    • GlennD's avatar
      GlennD
      GoTo Manager
      7 months ago

      Sean17 Can you please check if this update is installed? https://catalog.update.microsoft.com/search.aspx?q=4474419 

       

      We have identified an issue with the Kernel Information Provider Driver specifically, and we are working on a fix for it. I will contact you directly when we have a new build that you can test.

       

      • Sean17's avatar
        Sean17
        Active Contributor
        7 months ago

        Hi, I installed the update you noted. 

        The one driver error is now gone. However, the LogMeIn Kernel Information Provider still comes up as an error.