Forum Discussion

Sean17's avatar
Sean17
Active Contributor
6 months ago

Log Me In will not install

Computer ran LogMeIn before but, no longer working. Did multiple reinstall attempts and errors that come up are:   "Windows Requires a digitally signed driver" Driver: Logmein RFS Drivemap Driver ...
Windows
  • GlennD's avatar
    GlennD
    6 months ago

    Sean17 Can you please check if this update is installed? https://catalog.update.microsoft.com/search.aspx?q=4474419 

     

    We have identified an issue with the Kernel Information Provider Driver specifically, and we are working on a fix for it. I will contact you directly when we have a new build that you can test.

     

GlennD's avatar
GlennD
GoTo Manager

Hi Sean17, welcome to the community.

 

Can you provide some more details about the computer, what version of Windows does it run?

 

Sean17's avatar
Sean17
Active Contributor
6 months ago

WS7 - Windows Embedded Standard. 

Worked fine for many years and now will not reinstall. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 months ago

    Sean17 Can you please check if this update is installed? https://catalog.update.microsoft.com/search.aspx?q=4474419 

     

    We have identified an issue with the Kernel Information Provider Driver specifically, and we are working on a fix for it. I will contact you directly when we have a new build that you can test.

     

    • Sean17's avatar
      Sean17
      Active Contributor
      5 months ago

      Hi, I installed the update you noted. 

      The one driver error is now gone. However, the LogMeIn Kernel Information Provider still comes up as an error. 

    • controlman's avatar
      controlman
      New Contributor
      5 months ago

      We are having the same issue on a computer running Windows 7. 

      Log me in stop running on 4-8-24. Tried reinstalling but receiving same two errors on reinstall.

      • controlman's avatar
        controlman
        New Contributor
        5 months ago
        This is controlman. I’m signed in now.
        Please update me if a fix becomes available for this issue.

        Many Thanks!
    • Sean17's avatar
      Sean17
      Active Contributor
      5 months ago

      Hello, just seeing if there is a new update available. Thanks,

      • GlennD's avatar
        GlennD
        GoTo Manager
        5 months ago

        Sean17 I'm currently waiting on a test build to be available.