Forum Discussion

rmarzano's avatar
rmarzano
New Contributor
4 years ago

Logmein Cannot Match Resolution

Hello I have searched and tried the various fixes to this problem and they have not worked.   I am logged in remotely and when I try to match my resolution it only allows me to set it to 1280x768 (...
rmarzano's avatar
rmarzano
New Contributor
4 years ago

Any idea on how long it takes to get a response?

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi rmarzano 

Can you also state what type of monitors you have there? 

 

How are they attached physically to the machine? 

 

Please let us know what PC model / video cards are in use? 

  • rmarzano's avatar
    rmarzano
    New Contributor
    4 years ago

    Are you looking for the info for the remote PC?

    • rmarzano's avatar
      rmarzano
      New Contributor
      4 years ago

      Remote PC:

      Display 1: LG HD Plus connected to NVIDIA GeForce GT710 1280x768 VGA

      Display 2: LG HD Plus connected to Startech Trigger USB 1280x768 VGA

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        rmarzano  Do you remember if this was working properly before?  

         

        Is the host PC enabling the screen blanking function while you are remotely connected?