Forum Discussion

rmarzano's avatar
rmarzano
New Contributor
3 years ago

Logmein Cannot Match Resolution

Hello I have searched and tried the various fixes to this problem and they have not worked.   I am logged in remotely and when I try to match my resolution it only allows me to set it to 1280x768 (...
AshC's avatar
AshC
Retired GoTo Contributor

Hi rmarzano 

Can you also state what type of monitors you have there? 

 

How are they attached physically to the machine? 

 

Please let us know what PC model / video cards are in use? 

rmarzano's avatar
rmarzano
New Contributor
3 years ago

Are you looking for the info for the remote PC?

  • rmarzano's avatar
    rmarzano
    New Contributor
    3 years ago

    Remote PC:

    Display 1: LG HD Plus connected to NVIDIA GeForce GT710 1280x768 VGA

    Display 2: LG HD Plus connected to Startech Trigger USB 1280x768 VGA

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      rmarzano  Do you remember if this was working properly before?  

       

      Is the host PC enabling the screen blanking function while you are remotely connected? 

      • rmarzano's avatar
        rmarzano
        New Contributor
        3 years ago

        Yes