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cyoung7's avatar
cyoung7
Active Contributor
7 years ago
Solved

LogMeIn changed my screen resolution

I'm using LogMeIn to access my home PC from a remote PC that is using LogMeIn Client.  All of a sudden, LogMeIn changed my screen resolution at home to 640x480.  It used to be something like 1920x108...
  • cyoung7's avatar
    cyoung7
    5 years ago

    Thank you for your reply & suggestion.  Looking back on it, a year and a half ago, nothing fixed the problem that I could attempt remotely.  When I got back home, I realized two different things may have caused the problem.  First, I had the monitor powered off.  When the PC would reboot remotely, it couldn’t detect my large monitor, so it probably reverted to 640x480.  Second, I had my video card not only connected to my monitor, but also via a cable to my TV, and that may have contributed to the problem.  When I disconnected that (TV) cable and powered on the monitor, the resolution went back to what it should have been after a reboot.  So, this past January, before I left, I did several things.  I disconnected the TV cable.  I turned off all screen savers and monitor power-saver options.  And this is key, I left the monitor powered on.  In addition to all that, I also wanted to be able to remotely power down the PC and then power it back on, so I could get a clean boot if ever needed.  I used a Kasa remotely controllable plug, and modified the BIOS that if there was a power failure (i.e., when I remotely “unplugged” my PC), upon power restoration, the PC would automatically power on and boot.  And lastly, I installed a remotely controllable camera in front of the monitor so I could see what was really being displayed, if the problem should ever reappear.  The problem did not reappear with these precautions. 

cyoung7's avatar
cyoung7
Active Contributor
7 years ago
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My PC was a made-to-order PC.  So there is no manufacturer.  It is a collection of parts.  Also, I am very reluctant to try to update drivers when the PC that you're suggesting is 1,200 miles away.  If I updated a driver, I could cause a problem that I might not recover from while using LogMeIn remote control.  It would be completely unacceptable to no longer have remote control of the server PC if it were to hang.  One thing I can do is open a DOS command window.  Is there some command that would allow me to change the screen resolution?  And w hy don't the Display menus scroll?  Is there a way to make the scroll bar work in those system screens?  Thanks again.  

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago
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cyoung7  In my experience, outdated drivers will often cause behavior like this.  Considering we don't have any outstanding issues that would explain what you're seeing, I would highly recommend that as your next step.

  • cyoung7's avatar
    cyoung7
    Active Contributor
    7 years ago
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    Thank you for your reply.  After considering this for a few days, I do not want to update drivers remotely.  Too risky; I may lose control and remote access if something goes wrong.  I will look into this when I have physical access to my home PC in two months.  

    • mcc_controls's avatar
      mcc_controls
      New Member
      7 years ago
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      I am having the same issue. I cannot change the resolution to anything higher that 640x480 and it's causing big issues since now I can't even access the programs that I need to access remotely. Is there really no fix to this?

      • LzlJean007's avatar
        LzlJean007
        New Member
        5 years ago
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        Try to switch the resolution to landscape from portrait.
        Hope this helps.