Forum Discussion

sclarke808's avatar
sclarke808
Active Contributor
2 years ago

LogMeIn Constantly Required 2FA - Even After "Trusting Device"

My LogMeIn clients (Mac, Windows, Android and iOS) are constantly prompting me to 2FA each and every time I login. It almost seems as though my account is being logged out, and it's forgetting that I...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi sclarke808, welcome to the community.

 

I located you ticket from May 2023 and it looks like this was a known issue at that time and corrected (to our knowledge), by an update in June 2023. 

  1. Have you continued to have this issue since May 2023 or did it stop and then start again recently?
  2. Are you running the latest version of LMI Pro? 

 

sclarke808's avatar
sclarke808
Active Contributor
2 years ago

THanks for the reply.

 

It seems to have come back in the last 4-5 months. And I am on the newest version of LMI Pro on all devices (Mac, iOS, Windows).

 

  • mattcoz's avatar
    mattcoz
    New Contributor
    2 years ago

    I have the same issue. My device shows up in my list of trusted devices but still requires 2FA every time.

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi mattcoz, I am looking into sclarke808's issue, can you provide more details about your setup? 

       

      Are either of you using a Privacy browser like Brave or an extension like Ghostly that could be clearing the cookie after the session?

       

      • mattcoz's avatar
        mattcoz
        New Contributor
        2 years ago

        I am not, happens in Firefox/Chrome on Windows/Android. When logging in to a new device it doesn't even give me an option to trust the device, but it shows up in my list of trusted devices anyway.