The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

sclarke808's avatar
sclarke808
Active Contributor
2 years ago

LogMeIn Constantly Required 2FA - Even After "Trusting Device"

My LogMeIn clients (Mac, Windows, Android and iOS) are constantly prompting me to 2FA each and every time I login. It almost seems as though my account is being logged out, and it's forgetting that I...
sclarke808's avatar
sclarke808
Active Contributor
2 years ago

THanks for the reply.

 

It seems to have come back in the last 4-5 months. And I am on the newest version of LMI Pro on all devices (Mac, iOS, Windows).

 

mattcoz's avatar
mattcoz
New Contributor
2 years ago

I have the same issue. My device shows up in my list of trusted devices but still requires 2FA every time.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi mattcoz, I am looking into sclarke808's issue, can you provide more details about your setup? 

     

    Are either of you using a Privacy browser like Brave or an extension like Ghostly that could be clearing the cookie after the session?

     

    • mattcoz's avatar
      mattcoz
      New Contributor
      2 years ago

      I am not, happens in Firefox/Chrome on Windows/Android. When logging in to a new device it doesn't even give me an option to trust the device, but it shows up in my list of trusted devices anyway.

    • sclarke808's avatar
      sclarke808
      Active Contributor
      2 years ago

      I'm using Chrome. Update - currently 125.0.6422.142 (Official Build) (arm64)

       

      But this happens to me also on Windows, iOS, and Android so it doesn't matter. Every time I have to 2FA.