Forum Discussion

sclarke808's avatar
sclarke808
Active Contributor
5 months ago

LogMeIn Constantly Required 2FA - Even After "Trusting Device"

My LogMeIn clients (Mac, Windows, Android and iOS) are constantly prompting me to 2FA each and every time I login. It almost seems as though my account is being logged out, and it's forgetting that I...
sclarke808's avatar
sclarke808
Active Contributor

THanks for the reply.

 

It seems to have come back in the last 4-5 months. And I am on the newest version of LMI Pro on all devices (Mac, iOS, Windows).

 

mattcoz's avatar
mattcoz
New Contributor
4 months ago

I have the same issue. My device shows up in my list of trusted devices but still requires 2FA every time.

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 months ago

    Hi mattcoz, I am looking into sclarke808's issue, can you provide more details about your setup? 

     

    Are either of you using a Privacy browser like Brave or an extension like Ghostly that could be clearing the cookie after the session?

     

    • sclarke808's avatar
      sclarke808
      Active Contributor
      4 months ago

      I'm using Chrome. Update - currently 125.0.6422.142 (Official Build) (arm64)

       

      But this happens to me also on Windows, iOS, and Android so it doesn't matter. Every time I have to 2FA.

    • mattcoz's avatar
      mattcoz
      New Contributor
      4 months ago

      I am not, happens in Firefox/Chrome on Windows/Android. When logging in to a new device it doesn't even give me an option to trust the device, but it shows up in my list of trusted devices anyway.