Forum Discussion

curious8's avatar
curious8
New Contributor
3 years ago

LogMeIn contact phone numbers keep disconnecting

I've called 8 times, over a period of several days, both the toll free and long distance phone numbers - I get the automated message please enter your case number and enter pound, or just enter pound...
Problem
  • AshC's avatar
    AshC
    3 years ago

    curious8  I apologize for the difficulty reaching Customer Support.  

     

    If you're still unsuccessful, please click my Community name in order to send a private message with the support number you dialed as well as your own phone number.  I can have Support take a look at your case and see if there's a problem with the system itself. 

AshC's avatar
AshC
Retired GoTo Contributor

curious8  I apologize for the difficulty reaching Customer Support.  

 

If you're still unsuccessful, please click my Community name in order to send a private message with the support number you dialed as well as your own phone number.  I can have Support take a look at your case and see if there's a problem with the system itself. 

curious8's avatar
curious8
New Contributor
3 years ago

According to my carrier AT&T, the problem was a function of AT&T services and/or my iPhone - something convoluted dealing with using 1+ before dialing some numbers from the U.S.  My call finally went through and I was just now able to talk with LogMeIn .  Thank you AshC