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MossyRock
14 years agoNew Contributor
LogMeIN Guardian has detected a problem with the LogMeIn software...
A customer I support got an error dialog box, "LogMeIN Guardian has detected a problem with the LogMeIn software on this machine". He supplied no other details regarding what he was doing at the time or how long the session had been established with the host.
I connected to his laptop and there are no malware infections reported by HitMan Pro or Norton.
The event viewer entry for this event is:
LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: 'e564efd936b4fa136c2f2fc87cfcc592'.
There are no other remarkable events in the event viewer.
Any idea what happened? Does the reference ID help?
Thanks,
18 Replies
- eric-b4 years agoActive Contributor
I am getting the same error on my windows server 2012. It's only happening on that server. This is the error: LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: '7f3d314da48078191679a895f7c6f405'.
The software works otherwise, so maybe the client is incompatible with 2012 servers?
- StronglyTyped9 years agoActive Contributor
I think I found the problem, and a fix.
It seems like if your Log Me In credentials are the same as your PC's login credentials, it causes this error. To resolve, reset your LMI password to one that's different from your PC's password. One way to do this is to start LMI, go to View > Options and click Delete all stores login credentials, and then when the password prompt come up, click Forgot Password.
- Consultant6410 years agoRegular Contributor
I have read each post but hardly anyone gives their operating system, anti-virus, or any particulars of their computers. If you are still having these issues I would suggest adding an exclusion to your firewall and checking your exclusions in your anti-virus. For example Avast in hardened mode may silently block complete access so you would enter *\LogMeIn as the path in File System Shield, this would also apply to windows firewall.
- videosean11 years agoNew Member
Having the same problem for 2 or 3 weeks now, windows 7 64 bit, intel i7 3770k, 16gb ram. The error id the guardian gives is all zeros. I've tried reinstalling. I've uninstalled, restarted, then reinstalled. No idea what to do about this other than to petition the company I work for to use a solution for meetings that works for everyone. Been using joinme for over a year without problems prior to this.
- mikepfly211 years agoNew Member
I tried to pass the presenter role to one of my clients and they kept getting this error. It worked fine with the same client lat week. We had to use the Clients WebEx software instead which doesn't make me look very professional...
Any fix? This caused by the updated join.me software?
- j_helland11 years agoActive Contributor
I've had this now on several of my LMI Pro installations. The only way we've been able to get rid of it is to uninstall the LMI software, reboot and do a reinstall. Would be nice if there were a quick fix issued by the folks @ LMI instead of having to do it this way.
- ROBSAL12 years agoNew Contributor
Has there been a resolution for this ??
104 LogMeIn Guardian SYSTEM 9/15/2014 10:01 AM POS
Category: General
Message: LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: 'aa0951b1611d1682f10c4a8453d4c3ab'. - Jezzer13 years agoNew Contributor
I'm getting this issue with a newly installed client. It's popped up an error on his screen, asking if he wants to submit an error report. I connected remotely, clicked send report and to do so automatically without notification, so he won't be directly bothered by it.
Here is the Event log message:
LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: '6911349d0238319cf18ba9c5b2b1a975'.
I haven't noticed it causing any problems yet. But I would like to know what is causing it.
It's a Windows 7 pro laptop.
- Cedders2213 years agoNew Member
Was there ever a resolution to this as I'm getting htis error message all the time now despite having been with Logmein for years. Win7 home version.
- silvatek14 years agoVisitor
I have a client (my dad) using Logmein free version under Windows 7 Home Premium. He's started getting this message but I can do nothing about it until I visit him in a month's time. I keep hoping Logmein will issue an automatic fix. As it's occurring several times a week, I'm tempted to get him to uninstall it altogether - or maybe I'll connect one last time and just remove Logmein from the startup.