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JGinnJr's avatar
JGinnJr
Active Contributor
8 years ago
Solved

LogMein Pro Crashes using OSX Mojave

I fully installed OSX Mojave on my 2018 iMac.  I have three screens setup.  I use two of the Screens for LogMein.  If I click anything on the third screen, I get kicked out of LogMein.  I uninstalled...
  • tomiette's avatar
    tomiette
    8 years ago

    Hi guys,

     

    I am experiencing the exact same issue. I found a good workaround that really works !!!!

    Just uncheck the "Grey Scale when inactive" box option in "Options -> Color Quality -Advanced".

    It will then never crash anymore

macrawford's avatar
macrawford
Active Contributor
8 years ago

also confirmed as working - thanks for the workaround!

HectorLarks's avatar
HectorLarks
Active Contributor
8 years ago

wooooowwwwwwww thats the issue? THAT WAS THE ISSUE? greyscale when inactive?!?!?! I've been dealing with this productivity killer bug ever since Mojave came out in beta. Where's the mac developer team? On vacation? 

  • edhans's avatar
    edhans
    Active Contributor
    8 years ago
    GlennD wrote:

    edhans greying out non-active windows is a pretty standard UX method of highlighting what is in focus. Since that is what we have been doing up until now, it's more consistent to still do something. 

     

    You can still disable greyscale in the client to disable the effect if you prefer.

     

    Interesting. I am not a developer, but in just looking at how macOS and Windows handle apps that are not in focus, none of the apps I use, besides LogMeIn, switch background apps to greyscale or black. They just show the apps in their normal color. This includes Chrome, Safari, Office apps (Excel, Word, etc.), Power BI Desktop, Evernote, Crystal Reports, Edge, NotePad++, all of my Mac apps (Messages, Reminders, etc.).

    None of them go greyscale when not the active app.

    Can you give other examples besides LogMeIn where it is standard to switch to grayscale when not active?

    Seems to  me it is better to do nothing and leave the apps visible and in color vs a black box.

  • HectorLarks's avatar
    HectorLarks
    Active Contributor
    8 years ago
    Yes latest releases. 4.1.6934 plugin 1.0.1957. Seems that when the log off process occurs the client hangs waiting to hear back from the LogMeIn service on the host. If it doesn’t get a response in time it crashes bringing out your workflow and your patience.
  • computica's avatar
    computica
    New Contributor
    8 years ago
    I'll try that when I don't care if I get kicked off. ;)

    Do you have the same versions of Client and Plugin that I have?
  • HectorLarks's avatar
    HectorLarks
    Active Contributor
    8 years ago
    We’re not out of the woods yet. Run two or more remote sessions Mac to Windows and log in to both, then log out of 1st one. Client stalls and crashes all sessions.
  • computica's avatar
    computica
    New Contributor
    8 years ago

    So I've had the crashing issue since getting Mojave and just yesterday it started working properly.

     

    My client is 4.1.6934 and the Plugin is 11.0.1957.  When I check for updates, it says no updates.  So either it update without me knowing or it just started working.

     

    I'm able to switch windows and the LogMeIn window doesn't grey out in the background when it's not the active window.

     

    I'm not sure what happened, but for now it's working.

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    edhans greying out non-active windows is a pretty standard UX method of highlighting what is in focus. Since that is what we have been doing up until now, it's more consistent to still do something. 

     

    You can still disable greyscale in the client to disable the effect if you prefer.

     

  • edhans's avatar
    edhans
    Active Contributor
    8 years ago
    GlennD wrote:

    Hi edhans

     

    That is correct, at least for the time being. Mojave removes our access to use grayscale, possibly due to the introduction of their dark mode option. I believe our team will be researching if there is a new way to enable a grey screen in the future.

     

    GlennD - why not just do nothing? No other app goes grey or black when I switch. Why would I want apps to do that? Makes no sense to me at all.

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi edhans

     

    That is correct, at least for the time being. Mojave removes our access to use grayscale, possibly due to the introduction of their dark mode option. I believe our team will be researching if there is a new way to enable a grey screen in the future.

     

  • edhans's avatar
    edhans
    Active Contributor
    8 years ago
    GlennD wrote:

    Hi,

     

    We released a fix for this issue this morning. The cause was related to an API change Apple introduced that affected the grayscale we used for the inactive state. We will now use a black screen for the inactive state. 

     

    What? Black screen? So if we want to look at the LogMeIn screen we are logged into to get data and put it in another app, we cannot as your screen will go black?

    That makes no sense.

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi,

     

    We released a fix for this issue this morning. The cause was related to an API change Apple introduced that affected the grayscale we used for the inactive state. We will now use a black screen for the inactive state. 

     

  • arm12345's avatar
    arm12345
    New Contributor
    8 years ago

    I've just tried it and yes it works. What a catastrophic bloody issue over something so small...

     

    I agree with HectorLarks. A MAJOR productivity killer since JUNE over something so small? Indeed, where ARE the mac developer team for nearly 4mths?