Forum Discussion

TBartlett's avatar
TBartlett
New Contributor
7 years ago

LogMeIn reboots Windows 10 PC when Color Quality Set to HD on Client

Loging in using LMI using the standard client causes the remote PC to reboot/crash. I have narrowed the issue down to connecting from the LMI client on a PC to the remote PC with the HD color quality...
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

TBartlett  I apologize for all the difficulties.  Could you please confirm what LMI version is running on the problem Windows 10 machine?

  • TBartlett's avatar
    TBartlett
    New Contributor
    7 years ago

    LogMeIn host software version: 4.1.0.11660 (Sep 14 2018 05:40)

     

    Windows Version: 1803 (OS Build 17134.345)

     

    Video Card: NVIDEA GeForce GTX 1050 Ti

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      7 years ago

      TBartlett  OK, we don't have anything documented that would fit your scenario.  Have you checked with the Win10 PC manufacturer website to confirm the product ID and update any available drivers?  Or, was there recently an update made to that machine that may have changed the LMI behavior?