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TBartlett's avatar
TBartlett
New Contributor
6 years ago

LogMeIn reboots Windows 10 PC when Color Quality Set to HD on Client

Loging in using LMI using the standard client causes the remote PC to reboot/crash. I have narrowed the issue down to connecting from the LMI client on a PC to the remote PC with the HD color quality...
TBartlett's avatar
TBartlett
New Contributor

LogMeIn host software version: 4.1.0.11660 (Sep 14 2018 05:40)

 

Windows Version: 1803 (OS Build 17134.345)

 

Video Card: NVIDEA GeForce GTX 1050 Ti

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

TBartlett  OK, we don't have anything documented that would fit your scenario.  Have you checked with the Win10 PC manufacturer website to confirm the product ID and update any available drivers?  Or, was there recently an update made to that machine that may have changed the LMI behavior?