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Bahar-b's avatar
Bahar-b
New Contributor
4 years ago

LogmeIn shows Offline!

One the the staff wants to connect his PC, several times it showed the PC is offline, although it is ON. 

Then after few minutes it start working.  He has sent me this screen shot. When I login through Admin center, I can see his machine is ON, but he sees offline!

  • HXK's avatar
    HXK
    3 years ago

    Have used Logmein for many years.  Only recently began to have this issue.   This is what resolved the problem - some help with the kind tech support of logmein.    1.  Checked that PC was not in sleep  / hibernation mode and the clock was correct     2.   Went to "services"  in Task Manager -  to logmein and restarted that service.   3.   Went into the settings of my McAfee Total Protection, hit edit and disabled NetGuard for that app.    Everything fine and extremely fast now.   

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  • HXK's avatar
    HXK
    New Member
    3 years ago

    Have used Logmein for many years.  Only recently began to have this issue.   This is what resolved the problem - some help with the kind tech support of logmein.    1.  Checked that PC was not in sleep  / hibernation mode and the clock was correct     2.   Went to "services"  in Task Manager -  to logmein and restarted that service.   3.   Went into the settings of my McAfee Total Protection, hit edit and disabled NetGuard for that app.    Everything fine and extremely fast now.   

  • Bahar-b's avatar
    Bahar-b
    New Contributor
    4 years ago

    Hi, 

    Thanks for Respond!

    He is one of our staff, he is not behind firewall. 

    I have not complain from him today, but it happens sometimes. 

    I asked him to re-install actually. 

     

    Basically, when staff are complaining of lagging, disconnection or being slow. what should I check first? 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Bahar-b  Do you know if this PC is behind a corporate firewall or VPN service?

     

    Have you done anything to troubleshoot yet, like fully re-install the LMI Pro endpoint there?