Forum Discussion

Tagg's avatar
Tagg
Active Contributor
3 years ago

Lost Access to Community Profile After Changing Email Address

Hello, After changing the email address on my LogMeIn account, I no longer have access to my old community profile. Every time I tried to access community.logmein.com, I was greeted with a dialog as...
Problem
AshC's avatar
AshC
Retired GoTo Contributor

Tagg  Can you give us the original Community name? 

Tagg's avatar
Tagg
Active Contributor
3 years ago

Taggg 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Tagg  It looks like your previous login still exists intact, so you should be able to log directly into it after logging out of this new one. 

    • Tagg's avatar
      Tagg
      Active Contributor
      3 years ago

      So you're saying I have two logins? I only have one LogMeIn account. How do I log in to the old community login? With my old email and the same password? It gives me an invalid login error when I do that. When I attempt to recover my password using my old email, nothing comes to my inbox.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        Can you try logging in through a private browsing window with your 'Taggg' profile?