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Forum Discussion
Mac host only showing desktop wallpaper and menu bar
Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. Th...
Thanks for your patience everyone, we are working to determine the cause of this now. As soon as I have more info I'll update this Community thread.
After years of no issues, I've lost keyboard & mouse control when I log in to a Mac mini (Catalina 10.15.7) from MacBook Air (Big Sur 11.6.4). When I access a Windows 7Pro machine from the notebook, it shows for a nanosecond, and then the PC crashes.
The Mac Mini and the MacBook both can fully access another Mini running Yosemite 10.10.5
I've rebooted, re-selected the files from Privacy, and re-installed Logmein with no change in results.
Next Step?
Regarding the problem Mac host, can you please make sure that LMIGUIAgent.app, LogMeIn Client, LogMeIn Control Panel, and LogMeIn.app are all allowed within Privacy / Accessibility settings?
With the problem Windows 7 machine, this might be a resource problem with the OS vs. endpoint needs. In this case we may want to check the Windows + LMI event logs to confirm. Feel free to give us a call when you have direct access to these hosts to troubleshoot.
After adding all 3 to Privacy / Accessibility settings, This is STILL not working!
