The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Anon127206's avatar
Anon127206
Visitor
5 years ago

Mac host only showing desktop wallpaper and menu bar

Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. Th...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi Anon127206 ,

Sorry to hear about the LogMeIn behavior there. 

Have you already gone through the basic troubleshooting of rebooting the host Mac, and/or re-installing the endpoint software? 

kcassidy's avatar
kcassidy
New Contributor
4 years ago

Has there been a solution to this??? I haven't been able to use my computer since the OS upgrade a @#$!@#$ing YEAR ago. Logmein is up to date on both of my computers. the agent is able to record the screen. Any fixes????

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    kcassidy I apologize for the frustration.  

     

    If the Accessibility changes I suggested above have no effect upon your host connection, please give us a call at your convenience when you have direct access to this computer. 

     

    • andyjung's avatar
      andyjung
      Active Contributor
      4 years ago

      I'm having the same issue. I've called support several times. The advice given has always been to run terminal commands to reset permissions, reboot, set permissions and try again.

       

      This works for the initial connection directly afterward, but nothing beyond that. Logmein is of basically no use to me, at this point, leaving me with very few options for remote support.