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Anon127206's avatar
Anon127206
Visitor
4 years ago

Mac host only showing desktop wallpaper and menu bar

Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. Th...
robrz's avatar
robrz
New Member
3 years ago
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Has anyone found a fix for this?  I set up logme in on two computers before leaving on vacation & tested accessing them from eachother, worked fine. Both running OS Monterrey, both M1 macs.

 

Now that I'm on vacation & trying to log in remotely from my intel macbook running Catalina, all I get is the top menubar and the logmein wallpaper. I'm obviouslly not able to do any troubleshooting on the remote computers because I'M NOT THERE. kind of the point of logmein.

 

 

Davidcohen1018's avatar
Davidcohen1018
New Contributor
3 years ago
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I am having the same problem and it’s got me to the point of thinking it’s time to move to a new platform for my Mac’s. We have transitioned form PCs to Mac for users and as we grow it out it’s become essential now. For a while I was able to slack share and LMI and use two screens. One for slack where I could see what I was doing but can’t remote control and one for LMI where I could remote control but couldn’t see anything but menu bar and blank screen. This has been going on for a year plus and it seems lmi isn’t interested in a software fix. I can’t ask the end users to change the settings because it requires admin to unlock and they don’t have. This is 50-60 users for me at this point and it’s just not feasible to give people admin to even try to change security settings. The whole point of LMI is to not allow them this access. Once I give them admin password. It’s over. And no. I am not changing password after I give it to them. And no. I can’t ask basic users to even do this stuff to begin with. It’s my job to keep these things easy and invisible.
If there is a fix that makes sense. I’m all ears. But I think during holiday break I will remove LMI and replace with something else. Probably teamviewer.