Forum Discussion

Spinland's avatar
Spinland
New Contributor
5 years ago

MacOS Big Sur host: no mouse click or keyboard input accepted from client

Since upgrading my Mac to MacOS Big Sur I am unable to interact with it via the LogMeIn Client (both MacOS and iOS versions of the client are affected) as it no longer accepts mouse clicks or keyboar...
Problem
  • AshC's avatar
    AshC
    5 years ago

    This issue should be fully resolved.  

     

    If you continue to experience similar problems on Mac OS, please state the OS version and LMI software version installed upon it. 

     

Credimus's avatar
Credimus
Active Contributor

We can't transfer files from Big Sur platform . Remote access works fine. Just the file transfer crashes the client and you need to restart. currently we have to go to a Windows platform or  Catalina to get that functionality. This was reported over two weeks ago and I have not seen any communications as to when it will be addressed.

 

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Credimus  I'm not sure I've heard of this being reported for Pro endpoint software behavior, but I believe we have a Mac desktop update coming soon anyway.  I did hear the Mac protocols for file transfer changed slightly with the intro of Big Sur, so I'll let you know if we can reproduce and ETA on potential delivery.