Forum Discussion

livinginfaith's avatar
livinginfaith
Active Contributor
7 years ago
Solved

Mouse and Keyboard on host don't respond after Mojave Upgrade.

My client just upgraded his iMac to Mojave.   Now, when I remote in, neither the keyboard nor the mouse respond.  I can log in and see his desktop but have no control over either the mouse or keyboar...
  • livinginfaith's avatar
    livinginfaith
    7 years ago

    I fixed it...and it was embarrassingly easy.

     

    Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked

     

    That did the trick.  No reboot or reinstall needed.

     

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

livinginfaith  Did you perform a ful uninstall / reinstall of the endpoint software on the Mac after upgrade?

livinginfaith's avatar
livinginfaith
Active Contributor
7 years ago
Nope, but I'll try that. Thanks!
  • livinginfaith's avatar
    livinginfaith
    Active Contributor
    7 years ago

    I fixed it...and it was embarrassingly easy.

     

    Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked

     

    That did the trick.  No reboot or reinstall needed.

     

    • Anon69169's avatar
      Anon69169
      New Contributor
      6 years ago

      thank you so mich, kinda lame that we have to do that at all though

       

      I wish logmein would tell you to do that when upgarding