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Forum Discussion
livinginfaith
7 years agoActive Contributor
Mouse and Keyboard on host don't respond after Mojave Upgrade.
My client just upgraded his iMac to Mojave. Now, when I remote in, neither the keyboard nor the mouse respond. I can log in and see his desktop but have no control over either the mouse or keyboar...
- 7 years ago
I fixed it...and it was embarrassingly easy.
Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked
That did the trick. No reboot or reinstall needed.
AshC
7 years agoRetired GoTo Contributor
livinginfaith Did you perform a ful uninstall / reinstall of the endpoint software on the Mac after upgrade?
livinginfaith
7 years agoActive Contributor
Nope, but I'll try that. Thanks!
- livinginfaith7 years agoActive Contributor
I fixed it...and it was embarrassingly easy.
Went into System Preferences -> Security & Privacy -> Privacy -> Unlocked -> unticked LogMeIn client -> reticked LogMeIn client -> Locked
That did the trick. No reboot or reinstall needed.
- Anon691696 years agoNew Contributor
thank you so mich, kinda lame that we have to do that at all though
I wish logmein would tell you to do that when upgarding