Forum Discussion
New Computer - Connection Frustration
After a computer hardware failure, I needed to reconnect to LogMeIn Pro with a new system. When I attempt to log in with my existing credentials, however, I am confronted with a message that says I have no more active subscriptions. But I can find no way to transfer the subscription from my old system to the new one.
In the list of computers for which I have subscriptions, my old system shows as "Off line," but I can see no way to delete the old system or transfer the license.
Any help appreciated
1 Reply
GeneC I'm sorry about that, for all billing / licensing concerns please reach out directly to Customer Support: https://support.logmeininc.com/central/help/how-do-i-contact-support
