The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
No access code
I’ve recently changed to a Mac Mini and whenever I try to remotely login with Pro LogMeIn all I can see is the desktop screen saver. No dock, hard rice icon or any open windows. I can’t therefore access any files or apps remotely. Any help would be appreciated. It doesn’t seem acceptable that it’s almost impossible to get actual tech support when you pay €200 plus a year for the service??
1 Reply
Hi Trevorh
I apologize for the connection difficulty. We do have Customer Support available by phone if you want to give us a call during your local business hours.
As long as you have a display physically attached to the Mac Mini device, then you should be able to clear LMI Pro within the Accessibility settings there: https://support.logmeininc.com/pro/help/on-my-mac-why-do-i-get-an-accessibility-access-message
