Forum Discussion
Not receiving password reset e-mail
Hi, I'm trying to log into an old account but i don't receive the password reset e-mail. I've checked junk in case it has filtered into there but no luck. I've also checked with our IT but can't...
Hi Marc-Baker
You may want to create a case with Customer Support to confirm your ID and manually reset the password, considering the account has been inactive for some time: https://support.logmeininc.com/central/help/how-do-i-contact-support
