The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Raforbessr's avatar
Raforbessr
New Contributor
7 years ago
Solved

one time email security code fails to appear

I am trying to login and the one time security code never arrives. I have run mail traces in O365 and it just never shows up. I went to the contact us page and I guess the 24/7 support isn't 24/7 - 
LomeinNoodles2's avatar
LomeinNoodles2
New Member
7 years ago

it's not working again...down all day today!!!

STILL not working!

allenlbrown's avatar
allenlbrown
New Contributor
7 years ago
I talked with tech support today, apparently it’s a busy server issue. They gave me alternate servers which worked:

“Those are the links you can use whenever you are not getting the code verification:

https://www.logmein.com/?targetUrl=usva.logmein.com
https://www.logmein.com/?targetUrl=uk.logmein.com
https://gamma.logmein.com/

Once in, I turned off email codes and turned on text codes (which seems more reliable). Everything has been working now!
  • pinkdolphin101's avatar
    pinkdolphin101
    New Member
    6 years ago

    problem Presist, none of the three domain working for new created account !!!
    please help

  • mcuttler's avatar
    mcuttler
    New Contributor
    7 years ago

    Not receiving security emails consistently.  According to my gmail domain log they are being rejected from one logmein.com IP addresss due to logmein  DMARC policy.   

     

    The offending IP is 67.217.80.218  (also a few others in that netblock I think < 67.217.80.xxx >

     

    Occasionally the messages get through when sent from other logmein.com IP's.    This is CLEARLY a logmein issue as gmail is simply folkowing logmein DMARC.

     

    PLEASE ADVISE ASAP !

  • LomeinNoodles's avatar
    LomeinNoodles
    New Contributor
    7 years ago
    @allenbrown - THANK YOU!!!!