Forum Discussion

New Contributor

6 years ago

one time email security code fails to appear

I am trying to login and the one time security code never arrives. I have run mail traces in O365 and it just never shows up. I went to the contact us page and I guess the 24/7 support isn't 24/7 -

allenlbrown
6 years ago
I talked with tech support today, apparently it’s a busy server issue. They gave me alternate servers which worked:

“Those are the links you can use whenever you are not getting the code verification:

https://www.logmein.com/?targetUrl=usva.logmein.com
https://www.logmein.com/?targetUrl=uk.logmein.com
https://gamma.logmein.com/

Once in, I turned off email codes and turned on text codes (which seems more reliable). Everything has been working now!

logmenoworky

Visitor

4 years ago

I can not log in to my account to get to my remote units, because LOGMEIN is not sending

out the verification email.

I got a email 4 hours after I tried to log on earlier today. Now I am again WAITING for an email

so I can access my sites. The logmein program has become very undependable and we just renewed our membership 2 months ago. I wish I had not renewed.

This has been a nightmare.

Getting any help is more of a nightmare.

AshC
Retired GoTo Contributor
4 years ago
logmenoworky I apologize for the difficulty there. If none of the suggestions on this thread worked in your case, were you able to reach Customer Support directly in order for us to determine the issue with your email account?

https://support.logmeininc.com/central/help/how-do-i-contact-support

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one time email security code fails to appear

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