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JarrodHev's avatar
JarrodHev
New Contributor
7 years ago

OSX and Logmein version 10893

I have a few imacs with LogMeIn pro on it, and a handful of them have auto-updated to the latest version (10893). The imacs are shown to be online and responsive, but attempting to connect to the ima...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi Jarrod,

Sorry for the recent Mac / LMI Pro behavior there.

 

Do you know if any of the affected Macs have been rebooted yet?

  • JarrodHev's avatar
    JarrodHev
    New Contributor
    6 years ago

    I have rebooted them, the Mac would startup correctly and show the Mac online, but still unable to remote into it. On one local Mac, I reinstalled LogMeIn and it seem to work fine now. Just a few of the Macs are remote and not easily accessible. 

     

    Also, one thing I notice, if I was to try and restart LogMeIn, or Turn off LogMeIn and turn it back on, it would completely not work, (as if the service has crashed) I would have to completely reboot the Mac at that point.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      OK, if restarting the Mac app continues to fail, even after a re-install of the software, we'd like to gather some log files from those machines to fully document the process issue.

      • JarrodHev's avatar
        JarrodHev
        New Contributor
        6 years ago

        Hi AshC ,

         

        One of the Mac that im not able to remote into, I am able to access the file manager. I went to the log directory and some logs (since the update) are massive in size, compare to those pre-update.