OSX and Logmein version 10893
I have a few imacs with LogMeIn pro on it, and a handful of them have auto-updated to the latest version (10893). The imacs are shown to be online and responsive, but attempting to connect to the ima...
Forum Discussion
I have rebooted them, the Mac would startup correctly and show the Mac online, but still unable to remote into it. On one local Mac, I reinstalled LogMeIn and it seem to work fine now. Just a few of the Macs are remote and not easily accessible.
Also, one thing I notice, if I was to try and restart LogMeIn, or Turn off LogMeIn and turn it back on, it would completely not work, (as if the service has crashed) I would have to completely reboot the Mac at that point.
OK, if restarting the Mac app continues to fail, even after a re-install of the software, we'd like to gather some log files from those machines to fully document the process issue.
Hi AshC ,
One of the Mac that im not able to remote into, I am able to access the file manager. I went to the log directory and some logs (since the update) are massive in size, compare to those pre-update.
I download one of the logs and it's showing this.
2019-11-07 11:15:09.211 - Info - LogMeIn - 000 - 57863 - 0x77BA0300 - Logger - ------------------- Start ------------------ 2019-11-07 11:15:09.211 - Info - LogMeIn - 000 - 57863 - 0x77BA0300 - Logger - Log level: 6. Logger using settings: 'Log'. 2019-11-07 11:15:09.215 - Info - LogMeIn - 000 - 57863 - 0x77BA0300 - Init - Checking the necessary privacy permissions 2019-11-07 11:15:09.218 - Info - LogMeIn - 000 - 57863 - 0x77BA0300 - Logger - ------------------- Stop -------------------
every 100th of a second, continously.
Yes, I see. We'll want to grab the full files if possible. Please reach out to our support group when you have time to send them over: https://support.logmeininc.com/pro/help/how-do-i-contact-support
