Forum Discussion

epassanita's avatar
epassanita
New Contributor
4 years ago

phone app not working for password on remote computer

My remote computer is my office computer.   I had to change the password on one of my programs on my office computer.  When I'm at home on a desktop and log in to my work computer, the new password w...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

epassanita  Sorry, that does sound very strange.  Can you say which application on the Host PC is not accepting the password when you enter from your mobile? 

  • epassanita's avatar
    epassanita
    New Contributor
    4 years ago
    It is called Medent. It is an EHR, electronic medical records used at my office. Medent had all users update their passwords a month or so ago. This new password works when I am logged in remotely from my home computer but my app no longer works when trying to log into Medent.
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      epassanita  If this is the only application affected, it could be some formatting that is being used while on your mobile.  Can you try typing the password into Notepad, then copying the text from there into the Medent application window?