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user022221's avatar
user022221
New Contributor
5 years ago

Problem Multi Monitor on Mac

Since last Thursday (02/18/2021) I can no more use the Multi-Monitor option on my Mac ( MacBook Air 2017 macOS Big Sur). I work from home and If I choose All monitor, I can see both on my screens (f...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

user022221  Sorry, I'm not aware of any recent tickets that are affecting Mac multi-monitor clients. 

 

Are there any updates from Apple for your operating system?

 

How is the secondary monitor attached physically?

 

If this just started happening, can you also confirm the LMI software version running there?

  • user022221's avatar
    user022221
    New Contributor
    5 years ago

    AshC 

    I downloaded the Version 4.1.7632 (PlugIn: 1.0.2688) LMI and my Mac is up-to-date with MacOS Big Sur Version 11.2.1 (20D74)

    My second monitor is attached via an USB Cable (I downloaded the most recent software via DisplayLink).

    I noticed that since I have this issue on the top on my screen  the name of my monitor is mentioned twice (on 2 lines)   

    Before there was only one line with the name of my monitor.

    When I click on these 2 lines, my screen is minimized and can be moved and when I release the click the size of the screen comes back as normal.

    Any idea?

    Thanks,

     

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      user022221  Can you also tell us what operating system the host computer is running, and if there are any driver updates available from the manufacturer (if it's Windows)?