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Robolovsky's avatar
Robolovsky
Active Contributor
3 years ago

Problem saving client's credentials in Chrome

I am setting up a new Windows 11 PC and went to the LMI Central website and logged in using the Chrome browser. I have about 20 seats currently and needed to put in the access credentials for each on...
KateG's avatar
KateG
GoTo Manager
3 years ago

Robolovsky welcome back to the Community. 


Can you confirm that you had 'Login Credentials can be saved' checked when you were using Chrome? 

 

Robolovsky's avatar
Robolovsky
Active Contributor
3 years ago

Hi Kate. Thank you for coming back so quickly. Can you tell me where I find the page that you are showing in your reply please?

  • Robolovsky's avatar
    Robolovsky
    Active Contributor
    3 years ago

    The thing is that I didn't change anything between viewing in Chrome and viewing in Edge. Very odd.

    • Robolovsky's avatar
      Robolovsky
      Active Contributor
      3 years ago

      I think I have found the page you sent me Kate. In the Users section. I only have a few users and all are set to allow saving of credentials. What I do have is about 20 seats which I manage and I cannot save the credentials in Chrome but have no problem saving in Edge. 

      • KateG's avatar
        KateG
        GoTo Manager
        3 years ago

        Robolovsky thanks for checking the settings. This appears to be an issue affecting some, I have reported this experience to the team. Thanks for sharing your workaround.