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RICHF1's avatar
RICHF1
New Contributor
3 years ago
Solved

Changing Host Computer

We are a small organisation with 2 host computers.  One I use most days to connect to my office desk remotely and the other (known as "bluebox") is used for a day or so a month. There are a couple o...
  • KateG's avatar
    KateG
    3 years ago

    Hi RICHF1 welcome to the GoTo Community. You can change which computer is set up as host any time you want, so to keep inline with your 2 licensees you can delete bluebox and set up another and when finished, set it back up. 

KateG's avatar
KateG
GoTo Manager
3 years ago

Hi RICHF1 welcome to the GoTo Community. You can change which computer is set up as host any time you want, so to keep inline with your 2 licensees you can delete bluebox and set up another and when finished, set it back up. 

RICHF1's avatar
RICHF1
New Contributor
3 years ago

I have gone through this and removed a pc, added another, worked on that computer then deleted it. Sent a link to add another and it shows up in the client tab, however when I go to access it with user name and password it doesn't recognise it and pretty confident I have added the correct info. The user name has been changed some time ago to reflect change of staff and this has been used but wondered if this could have anything to do with it?

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    RICHF1 from what you are describing, it sounds like a username/password isn't recognized and you should double-check that. An older username shouldn't be causing issues if this is the first time setting up.