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lzch1's avatar
lzch1
Active Contributor
7 years ago
Solved

Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

I've been having no success with engaging a remote keyboard on a connection.  At first, I thought I kind of put it off thinking it must be due to my remote computers but I've isolated this behavior t...
  • GlennD's avatar
    GlennD
    7 years ago

    Hi zoid

     

    The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with? 

     

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

lzch1   I don't think that's the right message that was sent by support.  Just because we don't know what the issue is currently does not mean we can't fix it in subsequent releases.  From your case filed with us it looks like there is movement on the details to bring engineering into the fray.  I would then expect more knowledge around the problem in the coming weeks...

 

  Unfortunately it's not something we recreated during initial testing so the fix will not be immediate.  I apologize for the delay in recognition.

 

lzch1's avatar
lzch1
Active Contributor
7 years ago

Ash, Sorry I've corrected my statement.  This is after a back and forth verbal discussion with L2.  They are aware of LogMeIn Pro not going to work on MacOS 10.14 Mojave till an update can be developed.   

 

That being said our shop has multiple users that use this as their remote desktop when attempting to connect to a host.  So we are not able to use this at all.