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Forum Discussion
lzch1
7 years agoActive Contributor
Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer
I've been having no success with engaging a remote keyboard on a connection. At first, I thought I kind of put it off thinking it must be due to my remote computers but I've isolated this behavior t...
- 7 years ago
Hi zoid
The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with?
GlennD
7 years agoGoTo Manager
Hi lzch1
I apologize for the frustration. After a quick look into your case and from the log files you provided the host has webroot installed, has it been disabled?
zoid
7 years agoActive Contributor
When is their going to be a Mac LogMeIn update for Majave. I don't need it to work in HD or Dark Screen Mode. Whatever your developers can do so that I have remote Keyboard and Mutitasking with other programs on my Mac that is all I care about. I know others want a a full fix but whatever you can give me now would be greatly appreciated.
- GlennD7 years agoGoTo Manager
Hi zoid
The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with?
- mmonserrate-tos7 years agoActive Contributor
I have the same problem and all the machine with Webroot seem to have the issue, not the one I have without it. How do I add an exception for it? I was looking for the folder for LogMeIn to add to the list of exceptions but not sure what it is for OSX.
- mmonserrate-tos7 years agoActive Contributor
Follow-up to my last message, I tried disabling webroot with no success. The computers with issues do have webroot.