Forum Discussion

FilaHelp1's avatar
FilaHelp1
New Contributor
6 years ago

Invalid Email Format - Catalina OS

Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's ema...
AshC's avatar
AshC
Retired GoTo Contributor

Thank you for the update.  We are getting closer to a resolution now, and I'll let you all know if we need more data to complete the fix.

 

ruskie's avatar
ruskie
New Contributor
6 years ago

I am experiencing the same thing. I try to log on with the logmein client and for some reason, when I use the correct credential combination, it turns the @ into %40 and responds with an invalid email address error.

 

I was beginning to think my machine (MacMini running Catalina)  was somehow compromised until I saw this thread here showing that others are experiencing the same problem.

 

Any suggestions? Please! 

 

I am all ears and I will try.

 

Thanks

  • dterrot's avatar
    dterrot
    Visitor
    6 years ago
    I'm still getting this issue. Do you know if there is a fix?
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      dterrot I'm sorry we don't have an ETA yet, though I know it is being worked on currently.

      • kms2's avatar
        kms2
        Active Contributor
        6 years ago

        Any further updates?

         

        Same issue here, hence me finding this thread. Trying to log in for the first time returns an "Invalid email" error, turing the "@" symbol into "into %40"

         

        I can get around it by using a deployment package, but that for whatever reason every time I restart the Mac, it now automatically opens the "Security & Privacy" window with the "Privacy" tab selected. Not sure if that's a new bug with Deployment Package installations. If I uninstall LogMeIn, the "Security and Privacy" window no longer opens at system startup. Reinstall... and it opens at startup again.

         

        Using Catalina with Two-Factor Authentication enabled.