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bsmith2's avatar
bsmith2
New Member
5 years ago

Logging into client mac can't see icons or anything other then menu bar HELP!

Hi,  I looked up the "fixes" to this problem but they do not seem to resolve the issue.  I've looked at the client side mac and permissions are granted.     I can log in but can't see icons on desk...
lesyk009's avatar
lesyk009
Active Contributor
4 years ago

Same issue here, see image below for what we mean. 

  

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi lesyk009,

     

    • Which version of Mac OS is this Mac running?
    • Is this your first time connecting to this Mac? 
    • Do you have someone in front of the Mac who can check the Privacy and Security settings?  
    • lesyk009's avatar
      lesyk009
      Active Contributor
      4 years ago

      This Mac is running Monterrey 12.5 
      Not the first time connecting to this mac and this happens after a period of time on all of our macs - all running Monterrey - not just on first use. 
      I can go and look at the privacy and security settings this computer is in my office. The user rebooted the computer last night and that seems to have go it working again. I also on occasion of have tried the known fix for when logmein get stuck in a session on a mac. I SSH in and end and restart the logmein plist. That's worked with varying success. 

      • Bruno1's avatar
        Bruno1
        Active Contributor
        4 years ago

        I have had this problem and have had them run through the fix, only to have the problem return the next time I attempt to log in.  (Hadn’t made the connection between non administrators logging in and then logging out as a connection to the problem. I will have to pay more attention to that)

        This issue has been going on for a few months now, and I have to believe that LogMeIn knows this is a significant bug, yet it is not reported as a known issue (as far as I can tell).

        Frustrating given the cost of the license and how it simply doesn’t work when you want to use it!!!

        I wish there was another viable alternative to this program.