Forum Discussion

EF1's avatar
EF1
Active Contributor
3 years ago

Screen Blanking stopped working after windows 10 update to version 21H2 for OS Build 19044.1387

Logmein has been great EXCEPT for issues with Screen Blanking.

After a long delay this issue was resolved.

But after windows update to version 21H2, the issue started again.

  • Although when I launch Logmein on a remote computer it shows Blanking as checked, the remote computer's screens are not blanked. 
  • If I uncheck the box for blanking and then check it again, the remote screen flashes black and then displays again and the check box unchecks.

I have spent hours going through all that I could find - uninstalling, reinstalling logmein, uninstalling/reinstalling video drivers, disabling/enabling  video drivers, etc.  

I believe that there is a compatibility issue again with the latest windows 10 release.

Anyone else having similar issues?

Find a work around?

Logmein support any suggestions, can you identify whether a bug or not?

This is a serious security issue essentially rending Logmein unusable.

 

Computer specs:

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    EF1  Thanks for doing the regular troubleshooting to rule out any local problems.  Can you say which graphics card is installed there? 

    • EF1's avatar
      EF1
      Active Contributor
      3 years ago

      Thanks for your review.
      The video is integrated into the motherboard, identified as Intel HD Graphics 4600,  Driver version 20.19.15.5144, 5/15/20