Forum Discussion

dnguyen1's avatar
dnguyen1
Active Contributor
2 years ago

Slow Connection & Constant Lost Connection

I am experiencing very slow connection to one particular host computer as soon as I connect. There is a significant delay on everything. I have made sure LogMeIn has been updated and have rebooted th...
KateG's avatar
KateG
GoTo Moderator
2 years ago

dnguyen1 it appears to be down to the one host computer, can you share information on the computer and what is occurring when it disconnects? You may also want to take a look at the logs for more information on what's occurring. 

 

  • dnguyen1's avatar
    dnguyen1
    Active Contributor
    2 years ago

    The host computer will disconnect every few minutes after typical use. I am then prompted to reconnect again. I am unable to determine any unusual behavior from the logs. Am I able to send to a rep so it may be reviewed for resolution? Please let me know where I can send this to.

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      dnguyen1 I've opened a case for you, someone from support should be contacting you shortly.  

       

       

      • dnguyen1's avatar
        dnguyen1
        Active Contributor
        2 years ago

        I am still waiting for someone from support to reach out. I am no longer being disconnected but the connection is still extremely slow.