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dnguyen1's avatar
dnguyen1
Active Contributor
3 years ago

Slow Connection & Constant Lost Connection

I am experiencing very slow connection to one particular host computer as soon as I connect. There is a significant delay on everything. I have made sure LogMeIn has been updated and have rebooted th...
KateG's avatar
KateG
GoTo Manager
3 years ago

dnguyen1 it appears to be down to the one host computer, can you share information on the computer and what is occurring when it disconnects? You may also want to take a look at the logs for more information on what's occurring. 

 

dnguyen1's avatar
dnguyen1
Active Contributor
3 years ago

The host computer will disconnect every few minutes after typical use. I am then prompted to reconnect again. I am unable to determine any unusual behavior from the logs. Am I able to send to a rep so it may be reviewed for resolution? Please let me know where I can send this to.

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    dnguyen1 I've opened a case for you, someone from support should be contacting you shortly.  

     

     

    • dnguyen1's avatar
      dnguyen1
      Active Contributor
      3 years ago

      I am still waiting for someone from support to reach out. I am no longer being disconnected but the connection is still extremely slow. 

      • KateG's avatar
        KateG
        GoTo Manager
        3 years ago

        Hi dnguyen1 I see your case is still waiting in the queue. Sorry for the wait and thanks for your patience.