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Forum Discussion

dnguyen1's avatar
dnguyen1
Active Contributor
3 years ago

Slow Connection & Constant Lost Connection

I am experiencing very slow connection to one particular host computer as soon as I connect. There is a significant delay on everything. I have made sure LogMeIn has been updated and have rebooted th...
dnguyen1's avatar
dnguyen1
Active Contributor
3 years ago

The host computer will disconnect every few minutes after typical use. I am then prompted to reconnect again. I am unable to determine any unusual behavior from the logs. Am I able to send to a rep so it may be reviewed for resolution? Please let me know where I can send this to.

KateG's avatar
KateG
GoTo Manager
3 years ago

dnguyen1 I've opened a case for you, someone from support should be contacting you shortly.  

 

 

  • dnguyen1's avatar
    dnguyen1
    Active Contributor
    3 years ago

    I am still waiting for someone from support to reach out. I am no longer being disconnected but the connection is still extremely slow. 

    • KateG's avatar
      KateG
      GoTo Manager
      3 years ago

      Hi dnguyen1 I see your case is still waiting in the queue. Sorry for the wait and thanks for your patience.