Forum Discussion

Dr_Q's avatar
Dr_Q
New Contributor
2 years ago

Slow keyboard and mouse click response since OS updates

On 4/19 there was both MacOS update and a Windows 11 OS update.   I use a Mac with Logmein client Version 4.1.7853 (PlugIn: 1.0.2956) to connect to my Windows 11 machine at work. The MacOS updated ...
Mac
Windows
michael29's avatar
michael29
New Contributor
2 years ago

This is happening to me, also.  Did support reply? I've been trying to figure this out for a month now.

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    Hi Dr_Q, michael29, welcome to the GoTo Community. There is currently not a known issue with lagging after the update. If possible, can you connect to the host using another client device, or another network, to see if it's the client or the host? 

    • Dr_Q's avatar
      Dr_Q
      New Contributor
      2 years ago

      Thank you for the response KateG . We did do several tests and feel relatively confident the issue was the Windows machine that I was remotely connecting to (I think that would make it the host). I was able to successfully able to connect to a different machine in our office so it did not seem to be an issue with my Mac or the the Logmein app.

       

      After that we tried to focus on the network card driver. Yesterday I uninstalled the network card and then restarted the windows machine (to reload the driver). This seems to have fixed the problem for today. Will keep an eye on it as I continue to use the original setup.

      • KateG's avatar
        KateG
        GoTo Moderator
        2 years ago

        Dr_Q that's good to know, thanks for sharing what helped. 

    • michael29's avatar
      michael29
      New Contributor
      2 years ago

      I have connected using my laptop, which is Windows and I do not have any issues.  Just my Mac.  I did not have any issues before until the buyout change.  It is frustrating.