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Forum Discussion
gldr
8 years agoNew Contributor
system (hp spectre x360) freezes with logmein installed
Hi, Logmein seems to cause a problem on the HP spectre x360. When Logmein installed, the touchscreen and touch area stop working and the computer sends only a beeping sound. When I uninstall Logmein...
AshC
8 years agoRetired GoTo Contributor
Hi gldr ,
I'm sorry about the conflict there with your touch-screen client functionality.
There may be a solution for your touch-screen PC, though you would have to make a registry change there to disable the Touch Filter Driver, located here: HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\RemoteControl (set the value to 1).
If you want assistance with troubleshooting, feel free to contact our support staff at your convenience.
- Tstory7 years agoNew Member
I am having this same issue. I do not see the registery file to disable the touch filter driver. Is it named something else or does it need to be created?