Forum Discussion
Unable to Cancel Subscription
I've tried contacting support - but I've been on hold for over an hour. Still no way to cancel online or even to submit a support ticket online - this is totally unacceptable. Please cancel my subsc...
Hi whsian sorry to hear this, it's not the usual customer experience. I see that you requested to delete your accounts and subscription. There is currently an open case; someone from the team will be reaching out soon. Thank you for your patience.
KateG finally got through to support to cancel my subscription. Not before another year's invoice was charged against my card. I've had no contact about cancelling my subscription or deleting my account at all.
Please reverse the charge against my credit card.
KateG, thanks for the message but still no contact from support. This issue has been reported for years now. While I can understand not being able to cancel the subscription online (even though I think that is pretty weak and not inline with EU directives given this issue is more then 5 years old) not being able to submit a support ticket without making a phone call (that isn't answered) makes the whole process very dubious.
Still waiting for my subscription to be cancelled.
Hi whsian I'm sorry to hear this. There may have been some confusionon weather you are looking to cancel your subscription, delete information or both. I've reached out to the team and forwarded the case to the billing team, who should reach out soon. Thanks for your patience, I will be passing your feedback to the team.
