Forum Discussion

whsian's avatar
whsian
Active Contributor
7 months ago

Unable to Cancel Subscription

I've tried contacting support - but I've been on hold for over an hour. Still no way to cancel online or even to submit a support ticket online - this is totally unacceptable. Please cancel my subsc...
KateG's avatar
KateG
GoTo Manager
7 months ago

Hi whsian sorry to hear this, it's not the usual customer experience. I see that you requested to delete your accounts and subscription. There is currently an open case; someone from the team will be reaching out soon. Thank you for your patience. 

whsian's avatar
whsian
Active Contributor
5 months ago

KateG​ finally got through to support to cancel my subscription. Not before another year's invoice was charged against my card. I've had no contact about cancelling my subscription or deleting my account at all.

Please reverse the charge against my credit card.

  • KateG's avatar
    KateG
    GoTo Manager
    5 months ago

    Hi whsian I'm sorry to hear this, you should have been contacted in June. Our billing team cancelled and refunded the charge. It should post within 5 to 7 days. If there are any further issues, please let me know.