Forum Discussion

kryan_ng's avatar
kryan_ng
New Contributor
4 years ago

Unable to control Mac client Catalina 10.15.7

I am unable to control my Mac since updates to the OS and/or LMI occurred sometime last week.  I am running LMI  4.1.0.11759 on the host, and LMI client 4.1.7632 with Catalina 10.15.7 on my local mac...
Problem
  • kryan_ng's avatar
    kryan_ng
    4 years ago

    Hi cmcbride -  I was finally able to get mine to work.  I contacted support and was told the same things as on this forum: uninstall, etc.  I tried one more time with the same results, so I decided to try adding the LMI apps that were not listed in the Privacy-Accessibility settings.  I don't recall exactly which items were already in the list, but I now have LMIGUIAgent.app, LogMeIn Client, LogMeIn Control Panel, and LogMeIn.app.  It might be a fluke, but that is the only thing I have changed and I am able to remote in successfully now.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

kryan_ng  While I do expect some Mac endpoint updates coming soon, have you tried re-installing the LMI software upon the problem mac to see if the Accessibility permissions are allowed to stick?

  • kryanng's avatar
    kryanng
    New Member
    4 years ago

    Hello-  I had tried it before, but I did it again late yesterday.  I was able to control my Mac from my iPad this morning, so hopefully this last time did the trick.  I'll have to wait until I'm back home to really test it.  Thanks for the info, though!

  • cmcbride's avatar
    cmcbride
    New Contributor
    4 years ago

    I have had this same issue for several releases of 10.15.x on only 4 Macs, all the same model (MacBook Air, 13", Mid 2013). I have uninstalled/reinstalled LMI multiple times, installed as a Admin user, added all the security exceptions in the System Preferences... I am at a loss as how to make this work on these systems.

     

    Current macOS: 10.15.7

    LMI version: 4.1.0.11759 (multiple clean installs)

     

    I can log in, am presented with the screen, but I can not control the mouse or keyboard at all. I would really appreciate some assistance in getting this going.

    • kryan_ng's avatar
      kryan_ng
      New Contributor
      4 years ago

      Hi cmcbride -  I was finally able to get mine to work.  I contacted support and was told the same things as on this forum: uninstall, etc.  I tried one more time with the same results, so I decided to try adding the LMI apps that were not listed in the Privacy-Accessibility settings.  I don't recall exactly which items were already in the list, but I now have LMIGUIAgent.app, LogMeIn Client, LogMeIn Control Panel, and LogMeIn.app.  It might be a fluke, but that is the only thing I have changed and I am able to remote in successfully now.

      • cmcbride's avatar
        cmcbride
        New Contributor
        4 years ago

        Thank you for the reply - I actually have those all in the Accessibility security settings, and still no keyboard or mouse access. I am sure it is some combination of those permission requests that is causing the issue, as these MacBook Airs have been through several macOS and LMI updates over the years. I am going to try and strip out everything I can in the Application Support  folders, uninstall LMI,  reinstall LMI, hope I can get LMI to request adding all the myriad of permissions again in the Security System Prefs.  If you (or anyone at LMI) has a better idea I would love to hear it.