Forum Discussion

New Contributor

6 years ago

user name and password fail on ipad, but work on PC?

I've lot logmein Pro on my work desktop (win 7) I was able to login via my ipad pro and my home computer (win 10). I recently got a new ipad pro . I get to the screen that asks for the computer...

AshC

Retired GoTo Contributor

jakem00 [Update] I actually found this to be relevant to your situation: iOS Smart Punctuation functionality

On your iOS device, tap Settings.
Under General, select Keyboard.
Disable Smart Punctuation.

Reference: https://help.logmein.com/articles/en_US/FAQ/Special-Characters-are-not-sending-on-my-iPhone-what-can-I-do

jakem00

New Contributor

6 years ago

I tried that, no dice. It's weird. I cant log in with any IOS device, tried an iphone and 2 ipads

AshC
Retired GoTo Contributor
6 years ago
jakem00 Have you tried resetting the password itself?

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user name and password fail on ipad, but work on PC?

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