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Forum Discussion

jumblejim's avatar
jumblejim
New Contributor
6 years ago

Weird Microsoft Word problem while working through LogMeIn.

I use my laptop to work on a number of Microsoft Word documents located on my home desktop.  Lately, every so often and without my doing anything unusual, typing characters into the Word document sud...
pvick010's avatar
pvick010
New Member
5 years ago

We’re you able to get a resolution on this? I am also having this problem. Thank you.

cmilioti's avatar
cmilioti
New Contributor
5 years ago

Hi pvick010,

 

Sorry to report, but total radio silence from LMI support since 03.31.21!

 

I had it escalated up to Level II and was promised a follow-up and that never happened.

 

Issue persists. ☹️

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    cmilioti  If you can post the case number you created with Customer Support I can take a look at the investigation status. 

     

    If you don't know the case number, please click my Community name to send a private message with your LMI account email spelling. 

    • cmilioti's avatar
      cmilioti
      New Contributor
      5 years ago

      Hello AshC,

       

      I believe the case # was: # 151 074 98

       

      Many thanks!

       

      Clark

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        cmilioti  I have asked for a full review of your case.  Please expect a follow up from Customer Support soon.