Forum Discussion

jumblejim's avatar
jumblejim
New Contributor
5 years ago

Weird Microsoft Word problem while working through LogMeIn.

I use my laptop to work on a number of Microsoft Word documents located on my home desktop.  Lately, every so often and without my doing anything unusual, typing characters into the Word document sud...
cmilioti's avatar
cmilioti
New Contributor
4 years ago

Hi pvick010,

 

Sorry to report, but total radio silence from LMI support since 03.31.21!

 

I had it escalated up to Level II and was promised a follow-up and that never happened.

 

Issue persists. ☹️

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

cmilioti  If you can post the case number you created with Customer Support I can take a look at the investigation status. 

 

If you don't know the case number, please click my Community name to send a private message with your LMI account email spelling. 

  • cmilioti's avatar
    cmilioti
    New Contributor
    4 years ago

    Hello AshC,

     

    I believe the case # was: # 151 074 98

     

    Many thanks!

     

    Clark

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      cmilioti  I have asked for a full review of your case.  Please expect a follow up from Customer Support soon. 

      • dherold52's avatar
        dherold52
        New Member
        4 years ago

        Is there any resolution to this issue?  We are using Office 365 but have Word, Excel, Outlook downloaded to our PC's.  I have one user in our office who is also having the same issue with Word and is also having problems seeing the ribbon bar in Outlook.